Water Purifier Manufacturers Agree to Strengthen Consumer Grievance Redressal Mechanism

WD News: The Consumer Affairs Ministry held a meeting recently with the top RO water purifier manufacturers and asked them to streamline their consumer grievance redressal mechanism as well as policies for repair and maintenance.

“We had a detailed discussion with RO water purifier makers. They have agreed to provide proper disclosure, repair and maintenance as well as easy access to information for consumers,” PTI quoted Consumer Affairs Secretary, Rohit Kumar Singh as saying after the meeting.

They are more or less on board to be part of our pro-consumer repair and maintenance portal, he said. The meeting was attended by representatives of 7-8 major players which control 90 percent of the RO water purifier market in the country.

Further deliberations will be held with these players to streamline the system and a few more meetings will be held in the coming days, the secretary added.

Source: Economic Times

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